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What should I do when I received a damaged item?
What should I do when I received a damaged item?
1.Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
2.Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
3.All product issue inquiries may be best informed us within 30 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 30 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
4.Please note that we do not cover the repair fee if unauthorized handyman services were hired.
