Return policy
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Return policy

We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. If you are not completely satisfied with your purchase, return it to us within 30 days for a prompt refund.

Returns

1.If you need a refund, please ask within 30 days after receipt. If 30 days have passed since the date of purchase, unfortunately, we will not be able to refund or exchange for you.
2.To be eligible for a return,
All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You have to pay for the return or exchange cost if no quality issues are involved. We reserve the right to deduct the re-stocking fee from your refund when the returned item is not considered to be in its original packaging/condition or already been damaged.
3.We recommend you to check the items within 48 hours of receipt and report to out customer service as soon as possible. Please offer the copy of your original order confirmation, confirm the item number & QTY of the defective item(s), photographs or video clearly showing the defect(s). Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 30 days of receipt.
4.To complete your return, please contact our customer support at service@sweethome247.com.com and we are happy to assist you with your request.

Refund

1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you, then your refund will be processed within a 2-3 business day.
2.If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@sweethome247.com
3.
Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

Your satisfaction is our ultimate goal.
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