Help & FAQs

• How to place an order?

• Would my order be delivered together, if I ordered many items?

• Is There a Physical Store or Showroom to Visit or Make a Purchase?

• How to Check My Order Status?

• Can I Change My Shipping Address After Placing an Order?

• How Do I Know If You've Received My Order?

• Order Status Terms

• How Do I Change or Cancel My Order?

• How to Specify My Special Requirements about an Order?

• How Secure is Your Site?

Using Your Account

• What Are The Benefits of Creating an Account?

• Can I Add a Guest Order to My Later Created Account?

• Forgot Your Password?

• How Do I Change My Account Information?

• How to Write a Review?

Payments & Pricing

• What Should I Do if My Credit Card Has Been Refused When Placing an Order?

• Coupon Guide

• Do I need to pay any Tax&VAT?

• What Payment Methods Do You Accept?

Shipping & Delivery

• What should I do when I received a damaged item?

• Guaranteed Delivery

• What Should I Do If There is a Damage Status in Transit?

• What Countries or Regions Do You Ship To?

• What Should I Do If There is a Serious Delay with My Shipment?

• What If My Order Shows as Delivered But is Missing?

• Shipping FAQs

Returns, Refunds
& Replacements

• I Rceived a Defective Item

• I Received an Incomplete Order or Missing Parts

• I Received a Damaged Item

• I Received a Wrong Item

• Have You Received My Returned Item?

• How Soon Will I Receive My Refund?

• 30 Day Return Policy

Product FAQs

• What is the Difference Between Standard Mixer Valve, Thermostatic Valve and Pressure-Balance Valve?

• How to Choose Drain Assembly for My Sink?

• Where are the Products Manufactured?

• Does Stainless Steel Corrode or Rust?

• Faucets Compatible in My Country?

• Lighting Compatible in My Country?

• Warranty Policy

Maintenance & Care

• Care of Faucets

• What if My Tub Gets Scratched or Stained?

• How to Clean a Chandelier

Legal

• Solemn Statement on Infringement Caused by Third-Party Websites

• Sweethome Privacy Policy

• Terms of Servic