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What If My Order Shows as Delivered But is Missing?
What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item shows as delivered:
1. Confirm your shipping address.
2. Check mailbox and other entrances to your home.
3. Check if someone else from your household or a neighbor accepted the package.
4. Check around your home for delivery attempt notice.
5. Contact the carrier (DHL,FedEx, UPS,USPS etc.) with your tracking number to start a claim.
6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you still haven’t receive the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference.
All missing item inquiries may be best informed us within 7 days of receipt, otherwise, after-sales inquiries after 7 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
