Warranty Information

We want you to be 100% Satisfied with your purchase. Sweethome warranty offer peace of mind. All our products are warranted to be free of manufacturing and mechanical defects. All our products are backed by Manufacturer Product Warranty, covering finish and function. The following warranty information will provide important details on how to maintain the quality of your new product. Proof of product purchase is required in order to obtain any of the benefits set forth below. (Commercial applications limit the duration of the warranty, as specified below.)

All bathroom products are backed by our Product Warranty, covering finish and function. The f ollowing warranty information will provide important details on how to maintain the quality of your new product.

Bathroom fixtures will be free of all defects in material and workmanship that would impair the intended and proper use of the product as well as warrants against deterioration of the product’s finish for as long as the original purchaser owns the home in which the product is originally installed. If the product is installed in a commercial application, the above warranty shall be limited to a period of one (1) year for mechanical and one (1) year for finish from the date of purchase of the product. Although LED lights should last the lifetime of the fixture however LED lights are never included in manufacturer warranty.

Regular use of a soft cloth rinsed in warm water and/or typical non-abrasive dishwashing soap (i.e. Dawn, Palmolive) will keep finish looking clean and new. The use of abrasive cleaners, organic solvents or acid to clean, shine or polish such finishes will nullify the Sweethome warranty as to such finishes.

Exclusive Remedy: In the event of any defect in the product that breaches the foregoing warranties, Sweethome, at its option, will have you send, prepaid, the defective part or product to us for inspection, or we may elect to send the replacement part. Repair or replacement of the product is the exclusive remedy. Damage to the product caused by accident, misuse or abuse is not covered by this warranty.

For any remedy under this warranty, Sweethome is to be notified. To receive assistance or service under this warranty, be prepared to provide a description of the problem, model number, purchaser contact information and date of purchase. Have proof of purchase and be prepared to return the product for inspection if requested.

Login online to send an email to Consumer Support dept or write Consumer Support at Sweethome.com

Sweethome will not be liable for other damages or losses, including, but not limited to: labor charges, installation, incidental and/or consequential damages regardless of the legal theory asserted, including any claim or breach of warranty hereunder or any other cause, and whether arising in contract or in tort (including negligence and strict liability).

Sweethome has the right to discontinue or modify any product at any time. This warranty gives specific legal rights, and other rights, which may vary from state to state. For those states that do not allow limitations or exclusions of incidental or consequential damages, the above limitations or exclusions may not apply.

The above warranties do not cover labor charges or damage resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, or accidents.

During construction of your new home or when installing your fixtures it is possible that debris (dirt, sand, stones, etc) may have fallen into the water lines. Sweethome suggests that you conduct precautionary measures to avoid such issues.