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Shipping FAQs
Shipping FAQs
Free Shipping Service
Free shipping is available in most of mainland. Shipping surcharge applies to remote areas of your country.
How long until my order will ship?
We usually ship all orders within 1-2 business day of confirmed payment. The actual order processing time is subject to the instructions on each product page.
What shipping carrier do you use?
We partner with major shipping companies like DHL,UPS, FedEx, USPS and Freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.
If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.
If you without an account, you can use the email address and order number via website "Customer Service-Track Order" to check the tracking information.
Do You Ship to Multiple Shipping Addresses?
You can only specify one address per order on Sweethome247.com.
If you're buying several items and want to designate that items be sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.
