How Do I Change or Cancel My Order?
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How Do I Change or Cancel My Order?

Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you want to change product or cancel. When you need, first of all, please check the status of your order.

Wait for payment: You can just leave it alone and place a new order. Please note that the pending order will display in your account within a month, after that the order will be cancel automatically and you will receive a cancellation email.
Wait for delivery: Please contact Customer Service as quickly as possible to cancel or change product.
Shipped: It can no longer be changed or canceled, you may return it following our return&exchange policy if it meets returnable conditions.

Please contact customer service for any further questions. If a delivery is refused for any reason without Sweethome’s consent, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.

Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.